The Way Undercover Filming Uncovered a Multi-Million Pound Holiday Ownership Fraud
It has been described as a major deceptions of its nature in the UK.
In all 14 defendants have been found guilty for their role in a multi-million pound plot to swindle over 3,500 vacation property owners.
The victims were keen to terminate long-standing holiday ownership agreements and went looking for support.
Most were from 60 and 80. Over 500 of them parted with over £10,000, and one paid more than £80,000.
Those affected were subjected to high-pressure presentations continuing for six hours. They were left out of pocket, possessing worthless fake "rewards" and remained trapped in costly holiday ownership agreements they often use.
The Firm Behind the Fraud
The firm at the heart of the fraud was the organization in question. They accepted people's money to fund the directors' opulent way of life of exclusive education, luxury homes and personal aircraft.
The leader at the helm of the company, the company director, was given a seven-and-half year jail time in January for conspiracy to defraud.
On Friday, his partner one of the co-defendants was among the last group to learn their fate.
She received a two-year long suspended prison term at the London court after admitting money laundering.
It has been a extended wait and represents a significant success for the victims who came forward, the law enforcement and prosecutors.
How the Inquiry Started
I first heard about the firm was in the summer of 2016. I was working in the reporting team of a broadcasting service, making investigative shows.
A colleague mentioned that his parent had taken over the use of a timeshare apartment in a European resort and, after long-term use, had begun looking to exit the contract.
It is important to recall how common vacation properties had evolved with British holidaymakers in the last decades of the 20th century.
Timeshares enabled people to occupy the equivalent unit each season, or trade their weeks with additional holders who had apartments in alternative destinations. Approximately 600,000 holiday enthusiasts took up that option.
The initial boom was paired with a numerous reports about unscrupulous sellers fraudulently marketing units. They appeared frequently on consumer shows.
The typical holiday ownership agreement locked buyers for decades.
In that period, those owners who had experienced their assigned property in the sun for a long time were advancing in years, and many were hoping to wave goodbye to their vacation investments.
A number had declining mobility and couldn't get to their properties. A few just believed they'd got all they wanted from them. And a portion had died, in many cases bequeathing their family members to take over the deals - along with their annual payments and service charges.
The Investigation Progresses
And that's where the friend's mum had found herself. She browsed the internet for solutions and discovered SMT, a firm whose digital platform promised to get her out of her agreement.
But, having submitted funds and scheduled a consultation with them, her relatives became suspicious.
Subsequent checking showed numerous individuals reporting they had submitted funds and got nothing in return. Indeed, they had suffered financially. A lot of it.
The reporting group started looking into what was occurring. It soon emerged that there were questionable operators active in the holiday ownership market.
An attorney had numerous client reports preparing to take action against the company.
We spoke to clients who had engaged the company and they all told the same story. They believed the company would buy their property from them but when they participated in a session (for which they made an advance payment) they were told there was no re-sale value.
Instead, they were pushed - actually coerced - to spend more money investing in "the firm's incentive scheme", linked to the organization's holding firm, Monster Travel.
What exactly these were was somewhat vague. They seemed similar to a kind of currency, offering discount travel and services and retail offers.
And they were apparently "transferable with additional holders, at a future date.
Paying cash immediately would lead to an eventual payoff that would cover the company's charges and leave the investor in profit, freed at last from their burdensome contract.
An unrealistic promise? Indeed, it was.
A 'Bait-and-Switch Scheme'
If these accounts were correct, this was a major deception.
It's what is called a "bait-and-switch."
An operator - in this case the company - "attracts the customer by promoting a particular product and then say that's not available, directing the individual to an alternative, lesser offering.
That's illegal. Equipped with all the evidence we had collected, we made the case to secretly film one of the company's meetings.
The process requires dedication, work, and clear arguments for why this is the exclusive approach to obtain the evidence required to demonstrate illegal activity.
Once authorized, our limited crew set up a consultation with one of the firm's agents in the English town.
Pretending to be a potential client aiming to get his mum out of her timeshare contract|holiday ownership agreement